Privacy Policy Frequently Asked
No. When you deposit via DANA, OVO, GoPay or QRIS, payment processing is handled by secure third-party gateways. We never store full card numbers on our servers. Your payment confirmation is recorded for your account statement, but sensitive card data is encrypted.
Account closure triggers a data retention period where local law permits. Your personal information remains encrypted and is not shared with other platforms. After the retention period, we securely delete your data. Transaction history for regulatory compliance is kept separately.
Support chat records are kept for 24 months for dispute resolution and quality assurance. You can request a copy of your chat history by contacting support with your account email. We do not use chat content for marketing without your consent.
We do not sell or trade your personal information to other operators. We only share data with payment processors, hosting providers and fraud-prevention services to protect your account. These partners are contractually prohibited from using your data for their own marketing.
Yes. Log into your account, navigate to Privacy & Security, and select Request Data Export. Alternatively, email support from your registered account address with the subject line Data Request and we will send an encrypted file within 14 business days.
Log out immediately from all devices. Contact our live chat or email support right away with your account email. We will freeze your account, review login activity and help you reset your password. If funds were withdrawn, we investigate and escalate to our payments team.
Session cookies keep you logged in; analytics cookies show us which games are played most and where visitors in Jakarta and Surabaya spend time in the lobby. Essential cookies enable deposit and withdrawal flows. You can disable non-essential cookies in your browser settings without losing access to your account.
